OEM customer portal for machine builders
For machine manufacturers and service teams worldwide
The machine
explains itself.
Less back-and-forth. Approved guidance at the machine. Complete fault reports for your service team. One QR plate connects it all — no app for the operator.
From $900/month
Less service effort
Approved troubleshooting and documents at the machine answer routine questions on the spot. Complete fault reports — machine, plant, photo and description — help your service team prepare the visit.
Shorter downtime, more production time
An operator who finds your approved help at the machine can clear a simple fault without waiting for an engineer. That can shorten downtime — a benefit you deliver with every machine.
Calculate both opportunities with your own figures: service savings for you and avoided production loss for your customers. No access to your machine controls needed.
Servotag Pro overview in 56 seconds
Film in English with English captions. The price named in the film is the US dollar price; the prices for your country are on this page.
What could your installed base save?
A smaller installed base can pay off too. Start with the 100-machine example and enter your own fleet size. Service benefit, subscription cost and the remaining value are shown separately.
One avoided site visit covers the monthly fee.
On your figures a visit costs $1,110 (8 h × $95 plus $350 travel and vehicle) — against $900 a month. Your numbers show 1.3 avoided visits a month.
Example assumption: 20% of contacts are resolved at the machine. Adjust this to your approved procedures and experience.
Example assumption: 10% of previous site visits are avoided. Set this independently of the share of resolved contacts.
Adjust service costs
Example loaded hourly cost for labor and overhead. Use your own cost calculation. Travel time is already included in visit hours; travel, vehicle and hotel are separate expenses.
Example scenario · adjustable with your sliders
Annual savings potential after the subscription, divided by annual subscription cost. The reduction in your total service budget is shown in the breakdown.
Includes the Servotag Pro Starter plan: $900 per month ($10,800 per year).
Avoided production downtime at your customers
Per year, across the entire installed base entered above — not per individual customer.
How the figures are calculated
Avoided site visits (15) × waiting time (24 h) = 360 h
360 h × actual cost per downtime hour ($1,500) = $540,000
An example for machines that would otherwise be stopped for the entire waiting time. Use your customers’ actual cost per hour of downtime.
Use your customer’s actual calculated downtime cost. This additional customer value is kept separate from your own savings.
How your annual potential adds up
- Less support work
- +$4,750
- Avoided site visits
- +$16,650
- Service benefit before the subscription
- =$21,400
- Servotag Pro per year
- −$10,800
- Benefit after subscription cost
- +$10,600
Value of freed working time plus avoided visit costs. Validate assumptions with your support records, service reports and actual costs; freed capacity does not automatically mean cash savings.
View breakdown
Your service cost per year
−6% service cost
Capacity you get back each year
Illustrative scenario, not a measured result or promise. Customer figures assume the machine would otherwise be stopped for the entire waiting time. The time you spend preparing your own content, and any running costs, are not factored in.
Prefer to talk in person?
A 20-minute video call with the founder
Pick your time directly online – free and without obligation.
Priced by the machines in the field. Never per seat.
Unlimited internal users on every plan, and the operators who scan a machine never need an account. For businesses only. No VAT is added for businesses outside the EU. Month-to-month.
- Access right after payment
- Never priced per seat
- Export machines, requests & history as CSV
- Cancel anytime
03:12. The line stops. This is what happens next.
Both cases below open with the same plate and the same scan. What happens after step three is up to you: it depends on the access level you set for that fault. Pick one and watch it play.
An example sequence, not a promise. How long a repair takes depends on the fault; what Servotag Pro shortens is the part before it — the hours between “the line is down” and “somebody knows what to do”.
Instructions at the machine. Clear release status.
Your approved instructions, maintenance information and fault reports in one place. Available at the machine, with a clear handover to your service team.
Guides operators through approved checks
Film web break, jam, format changeover, HMI code — your released procedures guide the operator step by step. The machine-specific safety instructions take priority.
History and service status on every machine
Intervals are set per machine type; each machine keeps its own service history. Overdue and upcoming tasks show up before anything stops.
Photo, video and machine data together
Machine, serial number, site, photos and description in one report. Email or webhook forwarding with visible delivery status — so your service team can prepare the next step.
The plant sees its whole installed base
One read-only link per customer: every machine, its documentation, its service status. No account, no IT project.
Keep the software you already use.
Servotag Pro sends structured fault reports into your existing service workflow instead of replacing it. It is a layer, not a migration.
A clean, complete email to your service inbox — customer, site, machine type, serial number, issue and the operator’s contact details included.
An HMAC-signed JSON webhook for your ERP, ticketing system, CRM, field-service software or automation platform.
{
"type": "service_request.created",
"request": { "reference": "KPR-1043", … },
"machine": {
"model": "PackPro FX400",
"serial_number": "FX400-02841"
},
"customer": { "name": "Northfield Foods" },
"location": { "name": "Columbus plant" }
}Runs alongside ERP, ticketing, FSM and custom internal systems.
The company behind Servotag Pro
Servotag Pro is a product of Neithra Technologies, based in Germany. Founder Fabian Lorenz has always been passionate about technology and progress. With Neithra, he turned his hobby of software development into his profession. His 13 years in the German police service shaped how he builds software: discretion when handling data, care in the details and clear, accountable processes. Neithra develops and operates software for businesses in Germany and internationally.
Fabian Lorenz · Founder · Based in Germany
Send us a message.
Questions about Servotag Pro, pricing or a pilot? Send us a message.
Book a call
- Video or phone call by arrangement
- Calculate savings potential for your fleet
- No obligation · We’ll confirm the time
An approximate machine count is enough to get started.