Guides
After-sales guides for machine builders
Practical walkthroughs for the people who keep other people’s production lines running: what the operator at the machine needs, what a useful fault report contains, and where a manufacturer’s customer portal ends and maintenance software begins.
Guides
QR code service history: one record per machine, one plate on the machine
QR code service history per serial number: what to record, how operators and technicians use it, a hydraulic unit example, and OEM portal vs CMMS.
Read the guideGuides
QR code machine documentation: a buyer's checklist for machine builders
Thinking about QR codes on your machines? Ten questions to ask before you choose a QR machine documentation or OEM customer portal – from operator access to fault reports and pricing model.
Read the guideGuide · Packaging machinery
A customer service portal for packaging machines, one machine at a time
How packaging machine builders give every machine a QR record: released troubleshooting, manuals, spare parts and fault reports with the serial number.
Read the guideGuide · Choosing software
CMMS vs field service management vs OEM customer portal: how to decide
CMMS runs a plant’s own maintenance, FSM dispatches technicians, an OEM portal serves your customers’ machines via QR. Four questions to decide.
Read the guideGuide · Fault reports
Machine fault report template: what the manufacturer needs to know
Machine fault report template with every field a manufacturer needs to diagnose remotely, a filled-in example and how to collect reports by QR scan.
Read the guideGuide · Machine records
QR machine record: what belongs behind the code on the machine
One record per serial number behind a QR plate: manuals, parts, troubleshooting and fault reports. No app, no login. What to include, what to leave out.
Read the guidePut your own machines on it
Starter covers up to 200 machines for $900 per month, net. Access starts as soon as the payment is confirmed.