The digital service layer for every machine you build and ship.
From the QR plate on the control cabinet straight to approved troubleshooting, documents and structured fault reports. No operator app, no connection to the machine PLC.
From $650/month · Cancel monthly · 30-day money-back guarantee
From on-site scan to resolved service case.
How the physical plate, digital machine record, and your service desk work together seamlessly:
Attach & Scan the Industrial QR Plate
Each machine ships with its own QR plate, printed from Servotag Pro. Operators on site scan the code with any standard smartphone camera.
Every report reaches the right team.
A ticket system without QR codes waits for someone to call or write. With Servotag Pro, the operator reports the issue right at the machine.
- The usual way: hotline or ticket system without QR codes
- With Servotag Pro
- Report
The usual way: hotline or ticket system without QR codes: A call or an email. Someone has to ask for the machine and serial number.
With Servotag Pro: A scan of the QR code on the machine – machine, serial number and customer are included.
- Ownership
The usual way: hotline or ticket system without QR codes: Whoever reads it first deals with it.
With Servotag Pro: The report goes to the responsible team and one person takes ownership, with an email notification.
- Follow-up questions
The usual way: hotline or ticket system without QR codes: Emails to the operator, internal discussion elsewhere.
With Servotag Pro: Replies to the operator and internal notes in the same thread.
- Status for the operator
The usual way: hotline or ticket system without QR codes: They phone to ask.
With Servotag Pro: Their status page shows “In progress”.
- Stuck reports
The usual way: hotline or ticket system without QR codes: Only noticed when someone chases it.
With Servotag Pro: Open for 48 hours with no assignee and no team message – or not delivered: owners and admins are alerted.
- A: Reported by QR scan at the machine
- B: One responsible person
- C: Internal note in the same thread
- D: Operator’s reply via their status page
- 1Import, print labels
Machines from Excel or CSV, QR labels for exactly those machines.
- 2The operator reports
A fault or service request, with one scan.
- 3The team takes over
By email or webhook. The reporter gets a closing email.
- 4Maintenance on time
Maintenance plans send a reminder before service is due.
- 5Nothing gets stuck
Not delivered, or 48 hours with no assignee and no team message: an alert.
For the operator, a scan of the QR code is all it takes.
Engineered specifically for the demands of machine builders and OEMs.
From standalone machinery to complex production lines: Servotag Pro directly covers typical stoppage scenarios, wear-parts, and documentation needs.
Packaging & End-of-Line Equipment
For manufacturers of flow-wrappers, cartoning machines, tray packers and palletizers.
Operators scan the plate to resolve jams, film tears, and format changeovers using verified step-by-step procedures. Instead of waiting for tech support, production resumes in minutes.
See Servotag Pro live in action.
From the physical plate on the machine to operator troubleshooting and the final service report: the entire workflow shown in under a minute with real demo data.
Security that plant management and IT can check quickly.
The number one concern with machinery software is production interference. Servotag Pro is designed as a passive digital after-sales layer: no access to machine controls and no connection to the OT network.
Servotag Pro reads no PLC parameters, writes no setpoints, and requires zero physical or software interfaces to machine controls.
A scan opens a web page in the browser of the operator's phone, over mobile data or any available Wi-Fi. No access to the plant network is needed.
The application, the database and file storage run on servers of netcup GmbH in Germany. A GDPR data processing agreement is part of our terms.
Only documentation and troubleshooting steps specifically published by your engineering staff are made visible.
Calculate your service and downtime savings.
Input your actual fleet numbers: approved self-service troubleshooting reduces site visits and frees engineering capacity.
What could your installed base save?
A smaller installed base can pay off too. Start with the 100-machine example and enter your own fleet size. Service benefit, subscription cost and the remaining value are shown separately.
One avoided site visit covers the monthly fee.
On your figures a visit costs $1,110 (8 h × $95 plus $350 travel and vehicle) — against $650 a month. Your numbers show 1.3 avoided visits a month.
Example assumption: 20% of contacts are resolved at the machine. Adjust this to your approved procedures and experience.
Example assumption: 10% of previous site visits are avoided. Set this independently of the share of resolved contacts.
Adjust service costs
Example loaded hourly cost for labor and overhead. Use your own cost calculation. Travel time is already included in visit hours; travel, vehicle and hotel are separate expenses.
Example scenario · adjustable with your sliders
Annual savings potential after the subscription, divided by annual subscription cost. The reduction in your total service budget is shown in the breakdown.
Includes the Servotag Pro Starter plan: $650 per month ($7,800 per year).
Avoided production downtime at your customers
Per year, across the entire installed base entered above — not per individual customer.
How the figures are calculated
Avoided site visits (15) × waiting time (24 h) = 360 h
360 h × actual cost per downtime hour ($1,500) = $540,000
An example for machines that would otherwise be stopped for the entire waiting time. Use your customers’ actual cost per hour of downtime.
Use your customer’s actual calculated downtime cost. This additional customer value is kept separate from your own savings.
How your annual potential adds up
- Less support work
- +$4,750
- Avoided site visits
- +$16,650
- Service benefit before the subscription
- =$21,400
- Servotag Pro per year
- −$7,800
- Benefit after subscription cost
- +$13,600
Value of freed working time plus avoided visit costs. Validate assumptions with your support records, service reports and actual costs; freed capacity does not automatically mean cash savings.
View breakdown
Your service cost per year
−7% service cost
Capacity you get back each year
Illustrative scenario, not a measured result or promise. Customer figures assume the machine would otherwise be stopped for the entire waiting time. The time you spend preparing your own content, and any running costs, are not factored in.
Fixed monthly tiers. No hidden fees.
Choose the tier that matches your machine count. Every plan includes all core features – the only difference is the number of active machines.
Starter
For initial rollout and first machine series
- Unlimited QR plate vector & sheet export
- Approved operator troubleshooting & documents
- Structured fault report with photos & error codes
- Inbound email dispatch & signed webhooks (ERP/CRM)
- Automated maintenance schedules per model
- Full CSV export anytime without vendor lock-in
Serie
For ongoing serial production and machine fleets
- Unlimited QR plate vector & sheet export
- Approved operator troubleshooting & documents
- Structured fault report with photos & error codes
- Inbound email dispatch & signed webhooks (ERP/CRM)
- Automated maintenance schedules per model
- Full CSV export anytime without vendor lock-in
Professional
For large installed bases and global machine exports
- Unlimited QR plate vector & sheet export
- Approved operator troubleshooting & documents
- Structured fault report with photos & error codes
- Inbound email dispatch & signed webhooks (ERP/CRM)
- Automated maintenance schedules per model
- Full CSV export anytime without vendor lock-in
Enterprise & Global Fleets
More than 1,000 machines shipped, or special requirements? We prepare an individual proposal for your fleet.
Customized to fleet size
Get in touch.
Questions about Servotag Pro, pricing or a pilot? We’ll get back to you by email.
Fabian Lorenz
FounderFounder & Developer of Servotag Pro
Your request goes straight to our team. You get a personal reply, usually within one business day.
Book a video call
- Video or phone call by arrangement
- Calculate savings potential for your fleet
- No obligation · We’ll confirm the time
An approximate machine count is enough to get started.
Prefer a personal 1:1 video call?
15-minute video call with the founder via Google Meet